Skills01000001 01110101 01110100 01101111 01101101 01100001 01110100 01100101 00100000 01101001 01110100 00101110
General Skills
- Systems Deployment
- Technical Support
- End-User Training
- Network Administration
- Project Management
- IT Procedure Development
- Mobile Device Management
- Cloud Management
- Virtualization
Lab Skills
- Terraform
- Docker & Kubernetes
- Github Actions
- Azure Cloud Services
- CI/CD
- Infrastructure as Code
- Automation Scripting
- Self-Hosted Solutions
- Security Hardening
Professional Summary01000011 01101111 01100100 01100101 00100000 01100100 01100101 01110000 01101100 01101111 01111001 00101110
Seasoned Senior Systems & Network Administrator with over 13 years of experience in designing, developing, and implementing large-scale enterprise systems. Adept at leveraging technical knowledge and expertise to troubleshoot system issues, improve system performance, and develop innovative solutions. Proven ability to analyze and optimize system architecture, identify and mitigate security risks, and manage system upgrades. Highly knowledgeable in SaaS Management, cloud computing, and automation tools.
Technical Certifications01010100 01101000 01101001 01101110 01101011 00100000 01100001 01100111 01101001 01101100 01100101 00101110
Professional Development01000011 01001001 00101111 01000011 01000100 00100000 01110010 01101111 01100011 01101011 01110011 00101110
- Currently expanding expertise in DevOps technologies such as Infrastructure as Code, with a focus on Terraform, Linux System Administration, and Containerization (Docker & Kubernetes)
- Actively learning Azure cloud services to complement existing AWS knowledge
- Implemented cloud infrastructure automation using Github Actions in AWS lab environments (The Cloud Resume Challenge)
- Deployed and managed containerized applications using Docker and Kubernetes in a self-hosted home lab (The Kubernetes Resume Challenge)
IT Professional Experience01001101 01101111 01101110 01101001 01110100 01101111 01110010 00100000 01100001 01101100 01101100 00101110
January 2022 - Present
IT Systems Administrator
Newfront, Remote
- Provide 3rd-level support for 1,000+ global users, specializing in complex problem-solving
- Responsible for management of numerous SaaS platforms, including Google Workspace, Azure, Okta, Zoom, Slack, 1Password, Jira, CrowdStrike, and Microsoft Office 365
- Manage AWS cloud operations, optimizing resource utilization
- Create and maintain comprehensive technical documentation
- Streamline operations through MDM portal configuration, automation scripts, and efficient user lifecycle management
- Cultivate vendor relationships, maintain corporate networks, contribute to IT strategy and key projects saving the company thousands of dollars per month
- Notable Projects include Office Network Infrastructure & WAN Consolidation (Meraki in 10+ offices), Crowdstrike EDR Rollout (1000 clients), Intune Setup & Management (700+ machines), and Kandji MDM Setup & Management (300+ machines)
January 2021 - January 2022
IT Support Specialist
Sleepme Inc., Mooresville, NC
- Provided efficient technical support and complex problem-solving to a global workforce while maintaining a complex campus-wide data, voice, and surveillance network
- Administered various SaaS portals, ensuring functionality across all departments including Microsoft Office Google Workspace, NinjaOne, Asana, Zoom, Zendesk
- Streamlined IT processes and procedures through efficient documentation
- Managed systems and equipment for conference rooms
- Conducted user lifecycle management tasks
- Collaborated with the Chief Technology Officer to plan and execute corporate IT strategy
- Notable Projects include Campus-wide Network consolidation with Ubiquiti Point-to-Point radios and surveillance, Email & Identity conversion for 100+ users from Office365 to Google Workspaces, and MDM/Antivirus rollout and inventory update for 100+ users and machines
April 2019 - January 2022
Systems & Network Administrator
Rock Barn Country Club & Spa, Conover, NC
- Administered voice and data networks for 5 interconnected buildings, including spa, ballrooms, restaurants, and other areas
- Headed hardware, software, internet, phone, and TV vendor contract negotiations, resulting in significant cost savings
- Oversaw Club management software (Jonas) and Office 365 applications
- Performed data backups and executed disaster recovery operations for the entire infrastructure
- Efficiently resolved hardware, software, and network issues
- Conducted training sessions to educate end-users on computer systems and specialized software
- Managed data and phone networks, and provided end-user support for Statesville Country Club
- Achieved significant cost savings through successful negotiation, conversion, and staff training for cloud-based Spa Software
- Notable Projects include: Campus-wide Gigabit network conversion (Meraki & Ubiquiti), Office365 Migration (60+ mailboxes and a large file server to SharePoint), onsite PBX to Cloud PBX conversion (36+ phones converted to Vonage), Campus Wifi Upgrade (1000+ clients), Credit Card Reader upgrades (26 EMV devices), Server administration and upgrades (Server 2012R2 & 2016)
April 2016 - April 2019
Junior Systems & Network Administrator
North Carolina Wireless, Hickory, NC
- Designed, implemented, and maintained complex Point-to-Point and Point-to-MultiPoint wireless networks
- Oversaw systems and network uptime to ensure smooth operation
- Served as a backup to the lead Network/Systems Administrator as needed
- Delivered technical support to 1,000 wireless internet clients across western/central North Carolina.
September 2010 - September 2014
Network Operations Engineer
HITS TECH, Conover, NC
- Provided day-to-day end-user software, hardware, and network support for clients across multiple states on the East Coast, both onsite and remotely.
- Utilized extensive experience with Meraki and Ubiquiti systems for effective network management.
- Designed, deployed, and maintained wireless networks, including Wireless Network Design, Deployment, and data center maintenance.
February 2006 - August 2008
IT Network Technician
Bank of Granite, Granite Falls, NC
- Maintained computer and telephone networks for 323 users across 24 offices in Western NC, ensuring smooth operations and connectivity.
Other Professional Experience01010010 01100101 01101100 01100101 01100001 01110011 01100101 00100000 01100110 01100001 01110011 01110100 00101110
July 2009 - December 2020Fire Apparatus Operator
City of Hickory Fire Department, Hickory, NC
IT Related Functions:
- Worked with leadership to upgrade mobile data terminals and internet in apparatus
- Recognized with Dedicated Service Award (2015) for technical innovations
- Developed critical thinking and teamwork skills in high-pressure environments
EDUCATION01010011 01101000 01101001 01110000 00100000 01100011 01101111 01100100 01100101 00101110
August 2012BS in Fire Safety Engineering Technology
University of North Carolina at Charlotte, Charlotte, NC